Delivery and shipping charges are in addition to the cost of each gift basket. Shipping fees vary depending on the size and weight of the gift. Shipping options and prices will be given when you check out.  Please check your delivery address carefully before you submit your order, making sure the recipient's address is correct and complete. Once the package leaves our location we are not responsible for it thereafter. We will attempt to make any changes or corrections to your order if possible, but we cannot guarantee this. You are responsible for providing the correct address when submitting your order. In the event that UPS and FedEx must re-route due to the customer's address errors, a $15 fee will be passed on to the customer. If they are unable to correct the address, they will return the undelivered gift to our offices. FedEx and UPS will not deliver to P.O. boxes. If the package is returned to us, fees will be charged for re-processing, re-shipping or re-stocking. Any customer refunds are made less shipping and handling. When shipping an item to more than one address you will need to complete an individual order for each address. It is recommended that you contact us if you have multiple orders (3 or more) so that we may work with you on discount shipping. Please review the shipping info on individual products for in transit ground shipping - in some cases ground shipping may be quicker and cost effective for you!

Should you wish to cancel your order, a restocking fee will be applied. We are not required to give a shipping refund if the customer gives an incorrect shipping address or if the package was undeliverable due to:

(1) the recipient is not at the specified address
(2) the business was closed for the holiday or weekend
(3) no one was home at the time of delivery
(4) package was rejected by recipient
(5) package was rejected by company or personnel in charge of receiving said package.
(6) no-one over the age of 21 was available to sign for gift baskets containing alcohol.
(7) the recipient has checked out of the hotel/motel or discharged from the hospital

Hospital Shipping:
We DO NOT recommend shipping to patients. UPS /FedEx/USPS is not responsible for re-delivery if the patient has been discharged. It is up to you to make arrangements on what to do with the basket if the patient has been discharged. If you insist on shipping to a patient you need to verify if the patient will still be in the hospital and it is advisable to provide a room number for delivery. Remember, the patient will have to carry everything home and in some cases they do not have the resources or the time to take verything and will leave things behind. We strongly suggest for the patient that you deliver to their home where they are in a more relaxed environment and more likely to enjoy the item and eat the goodies. We do not guarantee that the gift basket reaches the patient, only that it is delivered to the drop-off point. The hospital is then responsible for delivering it to the patient. Hospitals also do not refund money or pay for damaged items. They sometimes will not accept packages if a patient is released and you will incur extra charges to have the package re-routed. Our gifts are usually delivered to shipping and receiving and that department is responsible to sort out patient deliveries. They routinely take a long time and are very slow. This process may take 1-2 additional days before the package reaches the patient.We just do not recommend shipping packages to hospitals. Patients are often discharged sooner than expected, are on a restricted diet, or outside items are not allowed in the rooms. You ship at your own risk as we do not accept any responsibilty after the package leaves our facility 

APO/FPO shipping: Only selected gifts can be shipped APO/FPO. We do not offer any claims, late delivery refunds or damage claims of any kind to these orders due to the shipping and delivery process. These orders also require 1-2 extra time for shipping.

During summer months it is necessary to substitute alternate items for most chocolate.

Refunds:
All damage claims, discrepancies and late delivery claims must be made within 2 business days of the gift being received. No exceptions will be made to this policy. Customer may be eligible for a refund (full or partial) or replacement if one off the following events occur:
1. Product is damaged. Refunds are not given until the damaged product has been returned. Before returning a product you must contact us for written approval of refund. The customer must return the entire gift basket in order to receive a refund or partial refund - no exceptions.
2. Package does not arrive at its specified destination or is delivered to the wrong destination due to our error in addressing the package.
 

Delivery Times

UPS Ground - Delivery up to 7 business days depending on destination.
UPS Next Day Air - Delivery next business day.
UPS Second Day Air - Delivery second business day. 
UPS 3 Day Select - Delivery 3 business days.
USPS Priority Mail - Delivery  in 2-3 business days.
USPS Express Mail - 1-2 day delivery including weekends.
NOTE: UPS does not count the pick-up day in the delivery times for ground delivery. Expedited shipping example: if  your order is placed 2nd day air before 11 a.m. on Monday, it is shipped that day; If you place your order on Monday after 11 a.m., it will ship Tuesday.
Ground orders will ship out in 1-3 days.
Weekend orders ship the next business day.
Business days are Monday thru Friday.
Expedited shipping orders received by 11:00 a.m. CST will be shipped same day unless stated otherwise.
Note: expedited shipping orders received after 11:00 a.m. CST on Friday will ship on Monday. UPS  deliveries are not made on  Sat. or Sun.

Orders delayed in shipping due to an incorrect address are not guaranteed an arrival day when ordered expedited shipping.

Holidays/ Closures
Please take note that we are closed and no shipping will occur on the following days. All orders due to ship on these days will ship the next operating business day.

Memorial Day - May 30, 2011 Independence Day - July 4, 2011 Labor Day Weekend - September 2 - 5, 2011 Thanksgiving Day - November 26, 2011 Day after Thanksgiving - November 24, 2011 Christmas Eve - December 24, 2011 Christmas Day - December 25 & 26, 2011 New Year's Eve - December 31, 2011 New Year's Day - January 1, 2012 We are closed on Saturday and Sunday. No UPS orders are shipped or delivered on the weekends.

Please contact us if you have any questions at customerservice at justforguysgiftbaskets.com